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Regulations

Terms of service of Kokostay d.o.o.

General provisions

1.1. These Terms and Conditions (hereinafter: “Terms and Conditions”) set out the rules for the use of the Kokostay d.o.o. website. (hereinafter: “Service”) available at www.kokostay.com.

1.2. The owner and administrator of the Service is Kokostay d.o.o., based in Croatia, at the address: Freja Tudmana 788, Kastel Luksic, registered in the relevant business register, using the e-mail address: kontakt@kokostay.com (hereinafter: “Service Provider”).

1.3. Users of the Website are natural persons, legal entities and organizational units without legal personality who use the Website (hereinafter: “User” or “Users”).

1.4. Users are obliged to comply with the provisions of these Regulations.

1.5. Acceptance of the Terms and Conditions is voluntary, but necessary to use the Service. Use of the Service implies acceptance of the Terms and Conditions by the User.

Scope of services

2.1. The service offers the ability to search, compare and book accommodations in various locations.

2.2. The Provider reserves the right to make changes to the services provided on the Service, temporarily discontinue them or stop them altogether.

Registration

3.1. Registration on the Website is voluntary.

3.2. In order to register, the User must fill out the registration form, providing his/her data, such as name, surname, e-mail address and password. In the case of legal entities and organizational units without legal personality, the data of the representative of the enterprise is additionally required.

3.3. The user is obliged to provide true personal and contact information. The Provider reserves the right to verify the User’s data.

Responsibility

4.1. The User uses the Service at his/her own risk.

4.2. The Provider shall not be liable for damages resulting from the malfunction of the Service, its unavailability and loss of data.

4.3. The User is obliged to use the Website in accordance with the law, the Regulations and good morals.

Data protection

5.1. The administrator of Users’ personal data is the Provider.

5.2. The Provider processes Users’ personal data in accordance with applicable laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation) (hereinafter: “RODO”).

5.3. Detailed information regarding the Provider’s processing of personal data can be found in the Privacy Policy, available on the Website.

Amendment of the Regulations

6.1. The Provider reserves the right to amend the Terms and Conditions. Users will be informed in advance of any changes.

6.2. Amendments to the Terms and Conditions shall be effective as of the date specified by the Provider as the effective date.

Final provisions

7.1. In matters not covered by these Regulations, the provisions of Croatian law shall apply.

7.2. Any disputes arising from the implementation of these Terms and Conditions shall be settled by the competent common court located in Croatia.

7.3. The regulations come into effect on April 19, 2023.

Contact

8.1. In case of questions, comments or requests related to the Service, the User may contact the Provider via e-mail address: biuro@kokostay.com or by correspondence to the following address: Kokostay d.o.o., Freja Tudmana 788, Kastel Luksic, Croatia.

Additional provisions:

Intellectual property rights

9.1. All intellectual property rights related to the Service, including, but not limited to, copyrights, design rights, database rights, trademark rights and all other intellectual property rights, are owned by the Service Provider or its licensors.

9.2. You do not acquire any intellectual property rights in connection with your use of the Service, except those expressly granted under these Terms and Conditions.

9.3. You agree not to infringe the intellectual property rights of the Provider or its licensors under any circumstances.

Responsibility

10.1. The Provider makes every effort to keep the Service running smoothly, but does not guarantee that the Service will be available at all times or that it will be free of bugs, viruses or other harmful elements.

10.2. The Provider shall not be liable for any loss or damage resulting from the User’s use of the Service, except where such loss or damage results from the Provider’s gross negligence or willful misconduct.

10.3. The Service Provider shall not be liable for any content, materials, services or products accessed by the User through the Service, or for any loss or damage resulting from the use thereof.

Force majeure

11.1. The Provider shall not be liable for failure to perform or delay in performing its obligations under these Terms and Conditions if caused by force majeure circumstances.

11.2. Force majeure shall be understood as any circumstance that cannot be foreseen or prevented, which prevents the Provider from performing its obligations, such as natural disasters, strikes, riots, wars, governmental actions, communication system failures, technical infrastructure failures, etc.

Exclusion and limitation of liability

12.1. The User uses the Service at his/her own risk. The Service Provider provides the Service “as is” without warranty of any kind, express or implied, including but not limited to warranties of merchantable quality, fitness for a particular purpose, and non-infringement of intellectual property rights.

12.2. To the extent permitted by applicable law, the Provider disclaims all liability for any direct, indirect, incidental, special, punitive, consequential or otherwise consequential losses, costs, claims, liabilities or damages that you may incur as a result of using the Service, regardless of cause.

Complaints

13.1. The User has the right to file complaints regarding the operation of the Site or the performance of the Services. Complaints should be submitted to the e-mail address biuro@kokostay.com.

13.2. Complaints will be processed by the Provider within 14 days from the date of receipt of the complaint. In the case of complex cases, the deadline for processing complaints may be extended. The user will be notified of the processing of the complaint by e-mail.

Final provisions

14.1. These Regulations are effective as of the date of their publication on the Koko stay d.o.o. website.

14.2. The Provider has the right to make changes to the Terms and Conditions. Amendments to the Terms and Conditions shall come into force on the date of their publication on the Koko stay d.o.o. website and informing Users electronically.

14.3. In the event of any dispute arising from the implementation of these Regulations, the parties agree to resolve the dispute amicably. If it is not possible to resolve the dispute amicably, the competent court for disputes will be the court with jurisdiction over the Provider’s headquarters.

14.4. All matters not regulated by these Regulations shall be governed by Croatian law.

Reservations

15.1. Customers can make reservations for services offered by Koko stay d.o.o. through the Kokostay.com website.

15.2. It is the customer’s responsibility to accurately and truthfully provide all personal information and information necessary to complete the reservation.

15.3. The reservation is considered binding after the customer receives confirmation of the reservation by e-mail.

Cancellation policy

16.1. The customer has the right to cancel the reservation under the terms of the offer or in accordance with applicable laws.

16.2. In the event of cancellation by the customer, the customer may be required to pay a cancellation fee in accordance with the terms of the offer or in accordance with applicable laws.

16.3. Koko stay d.o.o. reserves the right to cancel the reservation in case of circumstances beyond its control (force majeure). In this case, Koko stay d.o.o. undertakes to inform the Client of the cancellation and refund the funds paid by the Client.

Remember that the above changes should be included in all translations of the Terms and Conditions, and customers should be informed about them by e-mail.